Diversity and Inclusion Training in the Workplace: How to Choose the Right Provider

The market for diversity and inclusion training has grown significantly in recent years. With so many providers—general-purpose organizations, independent consultants, specialized firms, and e-learning platforms—how can you identify the one that will truly meet your needs? Here are the key criteria to consider.

The 7 Criteria for Choosing a D&I Service Provider

1. Specialized expertise vs. generalist approach

A general training organization that offers a “diversity” module alongside hundreds of other topics will not have the same depth of expertise as a firm that specializes exclusively in D&I. Diversity and inclusion are complex issues that require a detailed understanding of the legal framework, psychosocial mechanisms, and on-the-ground realities.

Question to ask: What percentage of your work is dedicated to diversity and inclusion? How long has this been the case?

2. Industry experience

D&I challenges vary by industry: the construction sector faces different issues than banking or tech. A training provider with experience working with companies in your industry will have a better understanding of your operational constraints and will be able to illustrate their training with relevant examples.

Question to ask: Which companies in our industry have you worked with? What concrete results have you achieved?

3. The quality of the instructors

A good training provider doesn’t just send out “certified” trainers: it has a team of specialized consultant-trainers who receive regular training on the latest legal and sociological developments in the field. The trainer’s approach is crucial: they must be able to foster an environment for dialogue, manage resistance, and guide participants toward new insights without being judgmental.

4. The variety of formats

Traditional in-person training is no longer enough. A full-service provider offers a range of formats:

• In-person and virtual training
• Educational games and fun workshops
• Awareness-raising tools (exhibitions, videos, communication materials)
• Measurement and monitoring tools (diagnostics, barometer)

This variety of formats is essential for reaching all audiences and ensuring that learning is retained over time.

5. Consistency between words and actions

A training provider that offers diversity training must embody these values itself. Certifications and labels serve as indicators: B Corp certification audits a company’s social and environmental practices. The statusof a “mission-driven company” enshrines this commitment in its legal articles of incorporation. The AFNOR Diversity Label certifies internal D&I practices.

6. The ability to provide comprehensive support

Training alone is not enough to transform a corporate culture. The ideal service provider can support you throughout the entire process: assessment, strategic consulting, training, awareness-raising, and impact measurement.

7. References and measurable results

Ask for verifiable client references and performance metrics: satisfaction rates, changes in HR metrics following training, and the impact on workplace morale. A reputable provider measures and reports on its results.

Pitfalls to Avoid

“Diversity washing”

Be wary of providers who are jumping on the bandwagon without any real expertise. A flashy training catalog, buzzwords (intersectionality, privilege, allyship) devoid of practical substance, and promises of transformation without a clear methodology: these are red flags.

The approach that focuses solely on assigning blame

Awareness campaigns about sexism or discrimination that point fingers and assign blame are counterproductive. They lead to rejection and resistance. Choose a provider whose approach is engaging but not confrontational, focusing on accountability and performance rather than blame.

The unique format

A 30-minute e-learning course may tick the “training completed” box, but it doesn’t bring about any real change. Effective prevention of sexism and discrimination requires experiential formats, dialogue, and ongoing support.

Why Choose Accordia

Accordia meets the criteria for a leading provider in diversity and inclusion:

• 16 years of exclusive expertise in D&I—it’s our sole focus
• Over 500 companies supported across all sectors
• B Corp-certified and mission-driven company – our commitments are audited
• A comprehensive ecosystem: assessment, consulting, training, games, and a traveling exhibition
• A committed, yet non-confrontational approach —focused on performance, personal growth, and empowerment

Contact us to discuss your diversity and inclusion training needs.

Learn more

• Raising Awareness of Sexism in the Workplace
• Diversity and Inclusion Assessment
• Accordia Training Catalog