Helpline and reporting system
A program that complies with the Diversity Label and legal requirements.
Strengthen your safety measures for your teams.
The AFNOR standard requires a reporting system that is accessible to all employees. Beyond compliance with the Label, this has been a legal requirement since the Sapin II Act and the strengthening of obligations regarding harassment.
Our support
System design: defining the scope, reporting channels, processing procedures, and confidentiality safeguards.
Training for call center agents: technical and interpersonal skills training for staff responsible for receiving and handling reports.
Procedures and tools: interview checklists, incident reports, escalation protocol, tracking chart.
Outsourced helpline: You can entrust the helpline to Accordia to ensure neutrality and confidentiality.
